Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return all of the below conditions must be met
1- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2- You will need to present us the invoice receipt or proof of purchase
3- There is a manufacturing defect in the product received

To start a return, you can contact us at support@bikerspad.com. You will need to send us few pictures and a short video of the manufacturing defect for which you are requesting for a return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@bikerspad.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged during transit or if you receive the wrong item, so that we can evaluate the issue and make it right. Please raise a damaged / wrong item receipt of goods complaint immediately by writing to us on support@bikerspad.com.  Such a complaint will have to be raised within 48 hours of the receipt of the product. Any complaint raised after such time period will not be entertained.

Exceptions / non-returnable items
Items once used cannot be returned. Certain items like Oils and lubricants are non returnable unless the product sent is wrong. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note, the new exchanged item will be sent after the original item is received, reviewed and approved for exchange. For all exchanges, the customer will have to bear for the return shipping cost from his location to us. Exchange product will be shipped to the customer at our cost. However, exception to this policy will be all protection parts for motorcycles and motorcyclists weighing more than 2kg and/or purchase price is less than Rs3,500. All exchange pickup and delivery cost will have to be borne by the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or using a UPI ID. Please remember it can take some time for your bank or credit card company to process and post the refund too. Credit card refunds can take upto 4-5 working days and UPI refunds can take upto 2 working days to reflect in your respective account.